FREQUENTLY ASKED QUESTIONS

FreshBark stands apart through our commitment to using only human-grade proteins and natural ingredients. Unlike most commercial dog foods, we never use cheap fillers, crude proteins, or artificial additives. Our recipes are scientifically formulated, rigorously tested, and made with ingredients you could eat yourself – all at a price point that won't break the bank.

Yes! FreshBark offers recipes for adult dogs and puppies, including hypo-allergenic options for pets with sensitivities. Our standard Chicken Stew suits most healthy adult dogs, while our Hypo-allergenic Stew is ideal for dogs with food sensitivities or allergies. Puppies have their own specially formulated versions of both recipes with additional protein to support healthy growth and development.

While FreshBark is suitable for most healthy dogs, we always recommend consulting your vet before making any significant changes to your pet's diet, especially if they have existing health conditions or special dietary needs.

We recommend a gradual transition over 7-10 days. Start by mixing a small amount of FreshBark with your dog's current food, gradually increasing the proportion of FreshBark while decreasing the old food. This gentle transition helps prevent digestive upset and gives your dog time to adjust to their new, nutrient-rich diet.

Absolutely! FreshBark stews are formulated as complete, balanced meals that provide all the nutrition your dog needs. Each serving contains the optimal balance of proteins, essential fatty acids, vitamins, and minerals to support your dog's overall health and wellbeing.

No. While we're passionate about canine nutrition and have conducted extensive research, we're not veterinarians. Our products are designed to support general health and wellbeing, not to treat or cure specific medical conditions. Always consult your veterinarian for medical advice regarding your pet's health.

FreshBark should be stored in your refrigerator upon delivery. If you need longer storage, our products can be frozen for up to 6 months without losing nutritional value. Once thawed, refrigerated FreshBark remains fresh for 7 days.

Woof woof, yes, we do! We offer free delivery for all orders over R1,000 within the greater Johannesburg area. For smaller orders or specific delivery requirements, please contact us for details.

Currently, FreshBark is available exclusively in Gauteng, South Africa. We're focused on ensuring the freshest possible delivery within this region. If you're outside Gauteng but interested in our products, please contact us to discuss special arrangements.

Most orders are delivered within 2-3 business days of placement. For specific delivery timeframes or urgent requests, please contact us directly and we'll do our best to accommodate your needs.

Yes! We offer specially formulated puppy versions of both our Chicken Stew and Hypo-allergenic Stew. These recipes contain additional protein and nutrients essential for healthy growth and development during the crucial first year of life.

Feeding amounts vary based on your dog's weight, age, and activity level. General guidelines are provided on each product page and in our Feeding Guide section. For personalized recommendations, please contact us.

FreshBark can be served cold straight from the refrigerator or gently warmed to room temperature. Most dogs enjoy it either way, but warming can enhance the aroma, making it even more appealing to picky eaters.

No, FreshBark is not raw food. Our stews are gently cooked to kill potential pathogens while preserving nutritional value. This makes FreshBark safer than raw food options while still providing the benefits of fresh, natural ingredients.

While most dogs love FreshBark from the first taste, we understand that some pets may need time to adjust to a new food. If your dog is hesitant, try warming the food slightly or mixing it with their current food. If your dog truly doesn't enjoy FreshBark after a fair trial, please contact us – customer satisfaction is our priority.